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    External Customer Satisfaction Survey Form

    Land Management Division


    Dear Valued Customer, thank you for using the services of the
    Land Management Division.


    Your feedback is vital in helping us uphold our commitment to timeliness,
    accuracy, integrity, and continuous improvement. Please take a few minutes
    to complete this survey.

    SECTION 1 — Services Accessed

    Please check all that apply.

    SECTION 2 — Customer Satisfaction


    Please select a number for each statement.

    5 = Excellent  
    4 = Good  
    3 = Satisfactory  
    2 = Fair  
    1 = Poor

    1. Timeliness – You were attended to quickly and did not wait too long.

    2. Clarity – The staff explained clearly what you needed to do and how much to pay.

    3. Accuracy – The information given to you was correct.

    4. Courtesy – The staff were friendly, polite, and treated you fairly.

    5. Guidance – You were clearly told what the next steps are and what to expect going forward.



    Please share any ideas or suggestions for how we can better serve you
    (Optional):


    Thank you for your feedback! The Land Management Division is committed
    to continuous improvement in service delivery.

    LMD External Customer Satisfaction Survey